Our Return Policy in short
Return Policy

If for whatever reason you are not happy with your purchase (let's hope not!), you are welcome to return it. Please contact me BEFORE returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Andrea Serio and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in IT'S ORIGINAL condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. I suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Andrea Serio will make a refund of eligible returns, however shipping fees will not be refunded. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.



Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Andrea Serio is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.



All enquiries: andreaserio@hotmail.com