Terms & Conditions in short
Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Andrea Serio, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Andrea Serio Art Shop for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


SHIPPING / RETURNS

Your items are packaged VERY carefully and shipped promptly from Italy, usually in less than 5 working days of received payment. Please keep in mind that even thought I do my best to ship quickly, after the item is left to the Postal Office/Courier, estimated transit times are no longer under my control and shipments can be delayed due to unforeseen circumstances.

I always pack my work VERY carefully: please note that I CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGE, DELAY OR LOSS WHICH MAY OCCUR DURING SHIPPING.

NO REFUNDS ARE GIVEN, unless you would like to INSURE your packages for an extra cost. Please contact me before you buy and I will check the prices; if you buy originals, I recommend insured registered mail.

Please consider also that I cannot be responsible for any duties or customs fees for international orders, they are sole responsibility of the buyer.

If for whatever reason you are not happy with your purchase (let's hope not!), you are welcome to return it IN IT'S ORIGINAL CONDITION within 30 days. The cost of the item(s) will be refunded to you, however shipping fees will not.


Payment

All products remain Andrea Serio's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Andrea Serio.

All transfers conducted through Andrea Serio are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.


Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties.  Andrea Serio cannot be responsible for any duties or customs fees for international orders: these charges are at the customers own expense.


Cookies

Andrea Serio uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Andrea Serio without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Andrea Serio we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.


Personal Information

All personal information you provide us with or that we obtain will be handled by Andrea Serio as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Andrea Serio and Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request andrea serio to delete or correct the information held about you. By accepting the Andrea Serio Conditions, you agree to the above.


Force Majeure

Events outside Andrea Serio's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Andrea Serio  is released from Andrea Serio's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.



Additional Information

Andrea Serio reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out,  Andrea Serio has the right to cancel the order and refund any amount paid in the best way. Andrea Serio shall also notify the customer of equivalent replacement products if available.

Tictail AB is not responsible for any content, interactions or transfers made on http://andreaserio.tictail.com.


All enquiries: andreaserio@hotmail.com